Terms & Conditions

Effective date: September 13, 2026

These terms govern your use of MyRetailBridge, a service owned and operated by RetailMatchMaker ("we," "us," "our"). By creating an account, you agree to these terms.

1. The service

MyRetailBridge synchronizes product and inventory data between a merchant's Lightspeed X-Series and Shopify accounts. You're responsible for the accuracy of the data in your connected accounts, and for reviewing sync activity and exceptions we surface to you.

2. Accounts and access

You must provide accurate information when creating an account and keep your login credentials secure. You're responsible for all activity under your account, including actions taken by team members you invite.

3. Subscription, billing, and trial

MyRetailBridge is offered as a single subscription at $59 per month, with a 14-day free trial for new accounts. No payment card details are collected or stored by us directly — billing is handled securely by Shopify for merchants who install through the Shopify App Store, and otherwise by Paddle, our payment processor and merchant of record.

4. Refunds

You may request a refund within 7 days of your purchase date. To request one, email match@retailmatchmaker.com with your account email and the reason for the request. Refunds outside this 7-day window are granted at our discretion.

5. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future billing; it does not automatically entitle you to a refund for the current billing period outside the window described in Section 4.

6. Acceptable use

You agree not to use MyRetailBridge to violate any law, to interfere with the service's normal operation, or to attempt to access another merchant's data or account.

7. Service availability

We aim for reliable, continuous service but don't guarantee uninterrupted availability. We're not liable for losses arising from temporary outages, third-party API changes (Lightspeed, Shopify), or scheduled maintenance.

8. Data

Our handling of your data, and any personal data of your customers incidentally processed through order syncing, is described in our Privacy Policy.

9. Termination

We may suspend or terminate an account that violates these terms, with notice where practical. You may terminate your account at any time.

10. Changes to these terms

If we make a material change, we'll update the effective date above and, where required, notify you directly.

11. Contact

Questions about these terms: match@retailmatchmaker.com.